Please, can you help me? Some time ago I registered with the nickname silvia f
Now if I triy to sing in I recevie this message:

The member id you entered does not match any of our registered members.

If I try a new registration, any king of nickname I choose I get this messae:

this nickname is already used, please choose an other one.

So, it seems to me to be impossible to sign in as well as to make a new membershop.
I asl for help. Thank you, Silvia Fineschi