|
|
RogueValley 
-
-
|
I have an up to date premium membership for my nursery, Rogue Valley Roses, and yet I cannot access Patent information because I encounter the message that I am not a premium member. Can you help me with this problem?
Thank you and thank you for this wonderful directory,
Janet Inada, Owner RVR
Please send response to my personal email: info@roguevalleyroses.com
|
REPLY
|
|
Corrected - you have two HMF member accounts and we've updated this one too.
|
REPLY
|
-
-
|
I have auto-sign in ON, but the website still is asking me to log in to access Patent Information. I am a Premium Member. Thanks for your help and for maintaining this great service to our cutomers and to the industry. Janet Inada, Rogue Valley Roses.
|
REPLY
|
|
Thanks for the kudos Janet and for your nursery's many years of sponsorship to help ensure HMF's future. The support dept is going to contact you directly about you member account.
|
REPLY
|
-
-
|
On the My HMF account page it says I am a basic member, but I am actually a Premium Member. Please correct this. Thanks, Janet Inada, Rogue Valley Roses
|
REPLY
|
|
Hi Janet,
The problem is you now have multiple member accounts on HelpMeFind. We can combine them but we'll need to know which one you want to keep. The support department will contact you directly about this.
|
REPLY
|
|
